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Terms and conditions

The simplified version of our terms and conditions:

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What you can expect from us.

 

A quality job at a good price.

We will always be there on the date and time agreed (subject to adverse weather conditions)

The price you are quoted will be the price you pay, unless extras are added at your request.

All staff will always be polite and considerate of your home.

All agreed guarantees will be honoured.

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What we expect from you.

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Payment within 48 hours of completion of the works.

In the event you  have a problem and need to get us back to sort it  please contact us in writing within 14 days

constant out of hours communication (unless of an urgent nature) of any form, be it calls, texts or emails will result in you getting blocked. This may effect your warranty and if it does you will be informed via email. 

Seamless Aluminium Guttering Guarantees:

LIABILITY a) The customer taking all reasonable measures to maintain the gutters in a serviceable condition. b)  The customer advising the contractor in writing of any leaks arising in the gutters within 14 days of discovery. In the event of a claim being invalid (gutter  is not leaking or there is no leak), the customer agrees to pay the installer a reasonable call-out charge for a survey and provision of a report in the sum of a standard hourly charge as would be expected depending on distance & time required, this is to be determined by the contractor in question. c) The installer and employees being given free access to the gutter during normal business hours to inspect or repair the gutter. d)  This Guarantee shall be in respect of the service life of installation and materials in relation to the effects of normal weather conditions. It shall not apply if damaged by any other means such as subsidence vandalism or tampering of any kind or excessive foot traffic over areas not previously stated by the client to be used for this purpose. e)  This Guarantee does not cover installations that have been altered, changed or tampered in any way. f) All contracts / invoices have been paid in full. g)  The Installer shall not be liable for: a) the cost of any routine maintenance, overhaul, modifications, loss or damage arising therefrom, b)  any damage or defect caused by any peril capable of being insured under a commercial property, household or similar policy of insurance whether or not such insurance is effective or in force at the time or for which compensation is provided by legislation c) any loss of use or consequential loss of any nature,  d)  any damage caused by war risks, sonic booms, acts of terrorism or nuclear radiation as provided by the insurers standard exclusion clauses, e) any damage or defect caused by storm or deterioration due to neglect in maintenance. This is a guarantee of workmanship issued by the installer (as detailed above). This is not a guarantee from the manufacturer of the product. The manufacturers  cannot be held responsible for incorrectly installed materials or any subsequent losses arising therefrom.

unless specified you may receive either 0.7mm or 0.9mm guttering profile. guarantees are not bba accredited.
 

  • risco roofing and seamless aluminium guttering LIMITED
    TERMS & CONDITIONS FOR SUPPLY OF GOODS & SERVICES

Definitions
The following words shall have the following meanings throughout the document:
1.1 The Customer – the person or company identified on the Quotation and Invoice.
1.2 The Company – risco roofing and seamless aluminium guttering ltd

Registered office 71-75 Shelton Street, London, Greater London, United Kingdom, WC2H 9JQ
1.3 The Works – the goods and services to be supplied by the Company
1.4 Quotation – A written estimate of The Works to be supplied, with an associated Total Cost.
1.5 Total Cost – the whole amount, inclusive of VAT if registered, to be paid by the Customer to the Company for The
Works.
1.6 Invoice – A written bill of sale issued by the Company to the Customer when The Works are complete.
1.7 Deposit – A proportion of the Total Cost that is payable by the Customer on acceptance of the
Quotation.
1.8 Commencement Date – a mutually convenient date, agreed between the Customer and the Company, on
which The Works will begin.
1.9 Credit Agreement – a loan agreement provided by a third party finance company for payment of The
Works
1.10 Guarantee – a promise to fix, free of charge, any faults which might arise within the Guaranteed
Period.
1.11 Guaranteed Period – A defined period of time, during which The Works are guaranteed.
1.12 Installation Address – the address of the building where The Works are completed.
1.13 The Works Area – any area of The Works that is subject to; scaffolding; storage of materials;
placement of skips; placement of ladders, or is within a 10 metre radius of where operatives are working,
This list is not exhaustive.
1.14 The Cancellation Period – a period of 14 days following the Customer’s approval of the Quotation, unless the customer requires the work doing within that 14 day period. 
1.15 Terms and Conditions – the terms and conditions of supply as set out in this document and any special
terms and conditions agreed in writing by the Company.
1.16 The Contract – the entire agreement between the Customer and the Company, incorporating the
Quotation, these Terms & Conditions, any Terms and Conditions issued by the finance company (if any),
and any ancillary documents agreed between the Customer and the Company during the course of the
Company providing The Works.

Supply
The Company will supply the goods and services detailed in the Quotation. The Company reserves the right
to offer substitutions and/or incorporate minor or technical modifications when supplying The Works. The
substitutions or modifications shall not be inferior to those described in the Quotation.

Payment
3.1 Unless otherwise agreed, the Customer will pay the deposit requested in the Quotation on acceptance of
the Quotation. Unless the Customer has entered into a Credit Agreement to pay for The Works, the
Customer agrees to promptly pay the balance of the Total Cost on completion of the Works in one of the
following ways:
• Debit card via the embedded link
• Debit card over the telephone by calling 01142210634
• Cheque payable to Risco roofing
• Bank transfer
3.2 Any sums that remain outstanding after 14 days following completion of The Works, will be subject to
a late payment charge of 5% above the Bank of England base rate.

Delivery Time
4.1 When the Customer approves the Quotation, they will be entered into the Company’s fitting queue and
provided with an approximate Commencement date. This an estimate and not a term of the agreement. The
Company cannot be held responsible for delays due to poor weather conditions, and it is to be understood by
the Customer that weather conditions are a significant influencing factor to completing The Works
effectively and safely. It is understood that the Customer accepts this and will be patient and understanding
should the Works need to be rescheduled.
4.2 Where any consents or permissions are required, as in clause 11 below, these will need to be in place
before The Works can commence. Except where due to the Company’s omission or error, the Company
cannot be held responsible for any delays incurred whilst obtaining such consents or permissions.

Access
5.1 The Company shall advise the Customer when they are ready to install The Works and the Customer
agrees to provide prompt access to enable The Works to be completed. The Customer is reminded that the
Company requires access to a 240V power supply and water. If this cannot be provided the Customer must
advise the Company before the Commencement Date so that alternative provision can be made.
5.2 If the Customer has not permitted commencement of The Works within 6 months of the Company
requesting access, the Company reserves the right to cancel the Contract and the Customer will be liable to
pay for any reasonably incurred costs incurred during preparation of The Works for commencement.

Health and Safety
Health and safety risk assessments will be conducted by The Company prior to commencement of The
Works. It is understood by the customer that the Company takes safety very seriously and it is incumbent
upon the Customer to help minimise risks during The Works. The Customer is expected to; provide clear
access for operatives and materials; limit traffic of pedestrians around the Works Area; prohibit the
movement of young children and animals around the Works Area. The Customer should treat the Works
Area as strictly off-limits for the duration of The Works. Customers are not permitted to climb on ladders or
scaffolding.

6.1 Communication, emails, texts and calls to be kept within our business hours of 8am to 6 pm Monday to Friday and 8am to 12pm Saturdays. Anyone constantly contacting the company outside those hours may be blocked and will lose the ability to contact us. this could possibly void your warranty, if this is the case you will be informed via email or recorded post. 

6.1,1 contact  out of office hours. 

Out of hours calls , texts or emails may not be logged and therefore not acted upon. constant contact out of hours will result in your warranty been voided and your details deleted off our system. this deletion is final and cannot be reversed, this is if you carry on contacting us after a warning at times we deem unacceptable. 

Guarantees
7.1 The Quotation will describe any Guarantee that is offered on The Works and this is offered in addition
to any Customer’s rights under Consumer Law. The Guarantee becomes effective when invoice is issued and will be void unless total payment has been
made for the Total Cost of The Works.

And is for the period agreed between the company and the customer prior to work commencing. please clarify this at the time of quoting as our standard guarantees are 

12 months for any new installation

1 month for any repairs. 

work carried out will far surpass this amount of time, but this is our standard warranty.

7.1,1 Your guarantee is voided if anyone works on, or gains access via the roof or gutter we have installed or repaired

This includes erection of scaffolding onto a roof we have worked on ,working on a roof above guttering we have installed or accessing a chimney or neighbouring roof above the  roof we have guaranteed.  your warranty can be reinstated by informing us prior to work commencing, and then allowing us to carry out a survey afterwards to make sure no damage was caused.

a fee of £150 plus vat will be required for this service and any repairs required due to damages caused will be quoted for and if accepted invoiced for, THIS SERVICE WILL NOT UNDER ANY CIRCUMSTANCES BE FREE

7.1,2 The guarantee  is under no circumstances transferable, as our customer you have been accepted by us, we have carried out work for you and provided materials for you at our expense.  This is based on a level of trust developed over the quotation and preparation period, and therefore is not transferable in any circumstances, including the passing on of the property in death, the sale of a property and any other circumstances at all.

7.1,3. In the event of a leak, you must inform the company within 14 days to give us the best chance to remedy the problem.

failure to do so will void your warranty. 

in the first instance you must call us, and not get anyone else out to the problem, this is to ensure the roof can be inspected in an ,as is condition. 

getting a 3rd party opinion and asking for a refund is not an acceptable solution. 
7.2 The Company guarantee to repair or replace, at the Company’s discretion, any part of The Works which
becomes defective during the Guaranteed Period. Subject to the company terms of maintenance. 

7.2,1 In the event  of any concerns arisen by a third party. The company will not take into consideration any third party opinions of works carried out, including that of surveyors.

Employing a surveyor would be at your own expense, we would not communicate with them unless a price has been agreed for the time this would take. 
7.3 In order to effect a satisfactory remediation, the Company reserves the right to offer substitutions and/or
incorporate minor or technical modifications when supplying remedial works covered by the Guarantee.
7.4 The Guarantee does not cover, and the Company can accept no liability for:
7.4.1 minor imperfections in glass that fall within visual standards laid down by the Glass and Glazing
Federation
7.4.2 the prevention or reduction of condensation
7.4.3 damage or faults resulting from subsidence due to soil shrinkage or underground workings or
damage caused by the failure of foundations or structure where these have not been constructed by the
Company
7.4.4 minor defects to plaster work or brick work due to settlement or as a result of movement on and
within the roof area
7.4.5 damage or faults resulting from normal wear and tear (which includes discolouration or frost damage
to brickwork or driveways, roof tiles and slates and flat roof substrates), the customer’s failure to comply with the Company’s
cleaning and maintenance instructions or as a result of accident, misuse or neglect
7.4.5 in the case of flat roofs, natural colour changes caused by exposure to light and nail pop
7.4.6 damage or faults resulting from landslide, subsidence, flooding, drought or storm damage
7.5 All guarantees relate to the Installation Address detailed in the Quotation and may not be transferred to new
owners.

7.6 damage or leaks to any un maintained guttering. 

Quotation
8.1 The Quotation will be provided by one of the Company’s surveyors and it should not be deemed to be a
structural survey. Whilst the Company surveyors are experienced in identifying problems with roofing
installations, they shall not be considered experts in all aspects of roofing construction, nor the materials of
construction, and consequently shall not be held responsible for failing to identify issues that would require
the knowledge of a qualified structural engineer. If the Customer is in any doubt as to the condition of their
property, they are advised to consider obtaining their own structural survey.
8.2 The Quotation will only deal with items which are reasonably ascertainable from an external
examination of the Installation Address, and unless there are obvious problems identified, the surveyor shall
assume that the property is structurally sound.
8.3 Unless identified in the Quotation, no account shall be made for finding and removing asbestos
materials, nor for the provision of lintels should they be found to be required. Such additional services will
be subject to additional, reasonable charges.
8.4 If the Quotation is for the installation of a new roof, regardless of finishing materials, unless otherwise
specified in the Quotation, an assumption is made that the roof joists are in good condition. If, when the
roof is opened it is discovered that the joists are in poor condition, the Customer agrees that they will be
replaced at an additional reasonable cost to the original Quotation.
8.5 The Company accepts no responsibility for minor damage caused to plaster ceilings (e.g. cracks or ‘nail
pop’) immediately beneath new decking boards. The Company will fit new decking boards with all due care
and attention but the Customer should expect that some minor damage will be unavoidable.

Removal of existing slates and tiles
Unless detailed on the Quotation, Company operatives shall assume that any tiles or slates that are to be
removed and replaced shall be removed from the Installation Site. If the Customer wishes to retain any of
the tiles or slates this should be noted on the Quotation. The Company will endeavour to remove tiles and
slates without damaging them but this cannot be guaranteed and the Company will not be held liable to
replace any damaged items.

Additional Works
10.1 Unless otherwise detailed in the Quotation, the Customer shall be responsible for the removal and
replacement of any existing installations such as Television aerials, satellite dishes, burglar alarms, CCTV,
and the like.
10.2 Following chimney stack works, the Customer must employ, at their own expense, a registered Gas
Safe engineer to carry out a gas safety check. The Customer must not use any fires, boilers or heaters until
they have had the check conducted.

Planning Consents
11.1 The Company are not able to advise on whether any consents are necessary. It is the Customer’s
responsibility to identify the need for any necessary planning permissions, building regulation consents,
building warrants or other similar consents or approvals, and to obtain those which The Company have not
agreed in writing to apply for on The Customer’s behalf. The Company shall not be obliged to perform The
Works until it has received satisfactory confirmation that all such consents and approvals have been
obtained.
11.2 If, at the Customer’s request, the Company agrees to commence any part of The Works before all such
consents and approvals have been obtained, the Company shall do so entirely at the Customer’s risk and
responsibility. In the event that The Works have commenced, and consents and approvals are denied, the
Customer will be responsible for paying the Company for any costs or losses that the Company has
reasonably incurred as a result of any part of The Works completed before consents and approvals were
denied. The Customer will be and remain responsible for the payment of all fees and charges incurred in
connection with the obtaining of any such permission or-consents, whether or not successfully obtained.

Credit Agreement
12.1 If the Customer chooses to pay for The Works using a Credit Agreement arranged by the Company’s
finance provider, it will be subject to additional terms and conditions that will be supplied by the finance
provider.
12.1 If the Customer has agreed to pay for The Works via a Credit Agreement the cancellation rights will be
detailed in the terms and conditions of the Credit Agreement, clause 16 of this document will not apply.

Data Protection and use of Personal Information
13.1 The Company will use the Customer’s information to personalise their communication with them and
to inform the Customer of the Company’s products, services and any offers. The Company may contact the
Customer by post, e-mail or telephone for these purposes. If the Customer does not wish personal
information to be used for the purposes described they should write to ‘The Data Controller, risco roofing. 
13.2 Where the Customer does not allow the Company to pass their information to the guarantee bodies
they will be unable to send the Customer a certificate of compliance and the Customer will need to obtain
this themselves.
13.3 Where insurance backed guarantees are requested, the Customer’s name and address will be passed to
an authorised insurance provider to enable them to write to the Customer and offer the insurance cover.

General
It is the Customer’s responsibility to ensure that they have read, reviewed and understood the Quotation and
confirmed that it meets their requirements before The Works commence.

Remedials
Sometimes new roofs, flat roofs and repairs experience minor discrepancies and/or adjustment in the first
year after install. Often this can be flashings setting in or movements in cement work or detailing. This is to
be expected and any associated problems, including leaks, should be reported quickly to enable the
Company to deal with any issues accordingly. Any work conducted under guarantee will be completed free
of charge and as quickly as possible.

Wall flashings
Wall fastenings are fastened as deep as possible into a wall chase or chimney, but brickwork pointing can be
a major source of subsequent leaks. A wall or chimney flashing is only as good as the brickwork above it
and the Company surveyors may advise further waterproofing and re pointing work to be carried out in the
event of persistent leaks.

Guttering is to be maintained and we will not be expected to clear out gutters or drain pipes as part of your guarantee. 

NOTICE OF THE RIGHT TO CANCEL
17.1 The Customer has a right to cancel this contract if they so wish and this right can be exercised by
completing the details in Attachment One of these Terms & Conditions, and sending it to the Company
within the Cancellation Period. This can be done by e-mailing a scanned copy of the completed Attachment
One to roofinginsheffield@icloud.com
17.2 This notice of cancellation is deemed to be served as soon as it is posted, sent or emailed.
17.3 Note – The Customer may be required to pay for any goods and services supplied if The Works have
commenced before the end of the Cancellation Period.
17.4 Note – Customer cancellation within 14 days will automatically cancel any Credit Agreement arranged
by the Company’s finance director. 

 

Paul - Risco roofing and seamless aluminium guttering. 07548776454

Www.Roofinginsheffield.co.uk 

Our terms and conditions including the consumer act 2015 can be seen at https://www.roofinginsheffield.co.uk/terms-and-condition

Risco roofing is a trading name of risco roofing and seamless aluminium guttering ltd. 

All work carried out by  Risco roofing or its representatives,  is subject to agreement of these terms and conditions.   by contracting us to carry out  the work you are formally agreeing to the following terms and conditions                                                                                                       

Payment. if invoice is not paid in full within 7 days of the due date, Risco roofing reserve  the right to void any warranty offered and remove any materials used. (this does not affect your statutory rights)

Please only contact us during reasonable hours 8am -630pm Monday to Friday and 8am-12pm on a Saturday. 

please do not expect a response outside of these hours. 

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Please note, if you can't be nice, and intend to be awkward, please be someone else's customer  

we will only work for people that we want to work for. 

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Any kind of threats, harassment, calls out of the hours specified above on a regular basis will be deemed as harassment and any warranty offered will be voided. 

                                                                         To make a warranty claim you will need to email a copy of your receipt, stating the length of warranty and details and photos of the problem to roofinginsheffield@icloud.com

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                                                                         General Terms and Conditions:

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  1. Guarantees:

  2. When working on your gutters, we will always leave your roof in the same, or better condition than when we started work. we cannot however be held responsible for a poorly maintained roofs condition and may in certain circumstances have to quote for further works, or we will return the roof to its current state and allow you to contract another company to do the roofing work., this will have to be done off there own scaffolding for insurance purposes

  3. Photos, we are not obliged to take photos of work carried out as a matter of working at heights health and safety. but  may do so at our discretion. 

  4. LIABILITY a) The customer taking all reasonable measures to maintain the gutters/roof in a serviceable condition. b)  The customer advising the contractor in writing of any leaks arising in the gutters/roof within 14 days of discovery. In the event of a claim being invalid (gutter/roof  is not leaking or there is no leak), the customer agrees to pay risco roofing a reasonable call-out charge for a survey and provision of a report in the sum of a standard hourly charge as would be expected depending on distance & time required, this is to be determined by risco roofing. c) The installer and employees being given free access to the gutter/roof during normal business hours to inspect or repair the gutter/roof. d)  This Guarantee shall be in respect of the service life of installation and materials in relation to the effects of normal weather conditions. It shall not apply if damaged by any other means such as subsidence vandalism or tampering of any kind or excessive foot traffic over areas not previously stated by the client to be used for this purpose. e)  This Guarantee does not cover installations that have been altered, changed or tampered in any way. f) All contracts / invoices have been paid in full. g)  The Installer shall not be liable for: a) the cost of any routine maintenance, overhaul, modifications, loss or damage arising therefrom, b)  any damage or defect caused by any peril capable of being insured under a commercial property, household or similar policy of insurance whether or not such insurance is effective or in force at the time or for which compensation is provided by legislation c) any loss of use or consequential loss of any nature,  d)  any damage caused by war risks, sonic booms, acts of terrorism or nuclear radiation as provided by the insurers standard exclusion clauses, e) any damage or defect caused by storm or deterioration due to neglect in maintenance. This is a guarantee of workmanship issued by the installer (as detailed above). This is not a guarantee from the manufacturer of the product. The manufacturers  cannot be held responsible for incorrectly installed materials or any subsequent losses arising therefrom.

  5. Warranties and limitation on liability: Contractor grants the customer a varying  warranty dependant on the type of work carried out on workmanship. In the event of a claim of defective workmanship, the notice of the warranty claim must be submitted in writing and must describe the claim in sufficient detail to determine the nature of the problem(s), and must be signed by the customer. Removal of the roofing system lifts a great weight from the building. This causes uplift in the building, sometimes resulting in interior cracking of walls, ceilings, and floors. Such cracking may disappear upon roof replacement, however, uplift is unavoidable. Therefore, contractor shall not be liable should interior cracks occur. Any re-roofing requires removal of the membrane protecting the building from rainwater. Contractor shall use best efforts to cover the roof if rain occurs during re-roofing. However, if rain occurs during re-roofing, rain infusion and even mould infestation are inevitable. Therefore, should mould occur, contractor shall not be liable. Should fire, casualty, vandalism, storm(s) resulting in whole, or partial destruction of the building should occur during the work due it shall not be deemed the fault of the contractor, customer shall look solely to the homeowners insurance for recourse for any damage, and contractor shall not be liable. Contractor is not a dealer in roofing materials, and does not warrant materials supplied or installed. It is agreed that slates and tiles shall vary in colour and texture from time to time, and that sure variation does not constitute a default under this agreement. Our warranties are a gesture of goodwill and are not legally binding. this does not affect your statutory rights.

     

  6. In the event of a complaint, you may not call upon an independent surveyors` opinion, we will re attend and carry out any necessary work and will not take into account the opinion of a third party, this is non negotiable.Doing so will invalidate any warranty. 

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  7. Work funded by insurance payments: In the event the work is to be funded from insurance proceeds, the insurance company and the contractor shall agree upon the total price. Customer authorizes the contractor to negotiate directly with the insurance company. Customer authorizes the insurance company to pay contractor directly for all work performed/provided for herein. If the insurer refuses to fund necessary work, contractor may terminate the agreement. Homeowner is responsible for paying claim deductible to contractor.

     

  8. Customers covenant noninterference: Customer shall not attempt to direct workers on the site, exclude them from the site, demand work from them, remove the permit from the site, or interfere in any way with the contractors work. if at any time a contractor is threatened in anyway. the job will be immediately cancelled and full payment will be required.

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  9. Customers required insurance: Customer shall carry homeowners insurance in the full replacement value of all improvements on the property

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  10. Contractors required insurance: Contractor shall carry insurance required by law or a contractor.

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  11. Removal of screens and other roof obstructions: If screens or other objects obstruct access to fascia or other areas of the roof or surfaced being worked on, customer shall remove and replace any such at its sole expense. Contractor is not licensed for this work.

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  12. Excess Materials: In order to insure there are enough materials to do the work(s), contractor may order more materials than may be necessary to complete said work(s). Any access materials will not result in a change of the agreed upon contract price. All materials remaining after completion of the work shall belong to the company.

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  13. Default: In the event that either party defaults in performing any covenant hereof, the non-defaulting party shall deliver to the defaulting party a dated “notice of default,” specifying the default and requesting the correction thereof. In the event it is not corrected within ten(10) days after receipt of said notice, the non-defaulting party shall have all remedies at law and in equity for said default. In addition to any other remedy for default provided for herein or at uk law. Contractor shall have the right, but not the obligation to suspend or terminate its work(s), to retain all deposits then held and to peacefully repossess all materials previously delivered or installed, for which payment has not been made in full, to remove its equipment from the job site and terminate this agreement.

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  14. Notices: Any notice shall be sufficient of delivered to the address of the party given in the agreement, by UK  mail. must be made addressed to the company at the registered address. any post to individuals will be destroyed without reading.

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  15. Assignment: Neither this agreement nor any warranty granted herein is assignable.

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  16. Act of God and delays: In the event the completion of work is prevented or delayed due to damage or destruction of the building, fire, accident, vandalism, earth movement, hurricane, tornado, windstorm, theft, labour strikes, warfare, material shortage, delay of any governmental agency in issuing any required permit or certificate, or in performing inspections, litigation, or any act of God, then the completion of work shall be delayed until a later date and contractor and customer shall sign a change order reflecting the same. If customer declines to sign the change order then this agreement may be terminated by contractor where upon all sums then due to contractor for work(s) completed shall be immediately due and payable to contractor.

     

  17. Time is of the essence for this agreement: Upon the receiving of the first payment the work specified in this contract will be put in to production as fast as possible.

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  18. Effective date of this agreement: this agreement becomes effective when contract is agreed and applicable terms such as insurance company approval and/or deposit are met.

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  19. Governing law, venue, waiver of the jury trial and SOLICITOR fees: This agreement is to be governed by the law of the UK. Venue for any action  may at contractor’s option lie in its home county. The parties intentionally waive the right of a jury trial, in any litigation arising under this agreement; the prevailing party shall recover its attorney fees and costs.

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  20. Entire agreement: No prior representation: Amendment: This is the entire agreement upon the contractor and customer. There is no representation past or present, by contractor or any person acting for contractor, which does not appear herein. This agreement may not be amended except by a written change order or amendment executed and paid for as provided herein.

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  21. Severability: Any remaining provisions hereof shall remain in full force and effect.

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  22. When a Guarantee is issued, we must see a copy of your invoice stating ‘paid in full’ and displaying the guarantee end date. The guarantee is an agreement between us the company and you the customer and is not legally binding

  23. Threatening behaviour towards contractor or employees. If at any stage any employee is threatened or asked to leave the job by anyone not associated       with the company, we reserve the right to leave the job in an' as is; condition and not return.

  24. THE CONSUMER ACT 2015. IF AT ANY STAGE ANYBODY WORKS ABOVE, ON, OR DAMAGES ANY WORK WE HAVE CARRIED OUT, WE MUST RE INSPECT AND RE ISSUE YOUR WARRANTY AT A REASONABLE COST OF £100 PLUS VAT. FAILURE TO NOTIFY US WILL AFFECT YOUR RIGHTS TO CLAIM UNDER THE CONSUMER ACT 2015. under the above act you have 14 days to change your mind about a job you have booked in with us, however, agreeing to the work to be carried out within the 14 day period will override this right, as you cannot cancel work that was already carried out. We will  always perform the job with reasonable care and skill. whether verbal or written, any information you rely upon will be legally binding. The price will always be agreed before work commences. if we don't satisfy the above criteria, we will redo the element of the job again or you can claim a price reduction. The consumer act 2015 states that if a roof or gutter repair or installation fails, we have one attempt to correct this, we agree to this, excluding site works where other trades are working above gutter level, as they often knock and walk and rest ladders against our guttering which can result in damage. for a fee of £100 plus vat we will happily re inspect when all trades have left and re issue warranty, but as the roofing and guttering industry is often a difficult and varied industry, and we often have to try and seal new guttering to a neighbours old rotten guttering or similar. We state that each section of roof ie roof window, chimney, ridge tiles, main roof and valley, gutter length, corner, outlet or endcap of guttering be treated as individual jobs, therefor giving us one attempt at each should a problem occur, we will always return to see to any problem that may arise . if we don't within an acceptable period your statutory rights are not affected. By accepting our quotation you are accepting these terms.

  25. Refund's cannot be offered, however you can request we send another company of our choice, at our expense to rectify any problems if we do not reply top you within 21 days of you reporting a problem.

  26. Deposits, deposits are normally taken by us when working on a subcontract basis deposits are taken before work commences, and are non refundable in any circumstances. The deposit is to secure our services for the contract and for us to purchase the relevant materials.

25. Retention of title, in all circumstances materials remain the property of Risco roofing until paid for in full. This prevail's over any other documentation. I f payment is not made within the specified time frame Risco roofing reserve the right to remove the materials during standard business hours.

Acceptance of the contract constitutes agreement to these general terms and conditions

26. Scaffolding

Scaffolding shall remain in place until the final bill is settled, any charges as a result of delayed payment will be at the customers expense.

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