Terms and conditions

 All work carried out by the Risco roofing or its representatives,  is subject to agreement of these terms and conditions.   by contracting us to carry out  the work you are formally agreeing to the following terms and conditions  .                                                                                                     

 

                                                                                                                                                       General Terms and Conditions:

 

 

 

  1. Guarantees:

  2. LIABILITY a) The customer taking all reasonable measures to maintain the gutters/roof in a serviceable condition. b)  The customer advising the contractor in writing of any leaks arising in the gutters/roof within 14 days of discovery. In the event of a claim being invalid (gutter/roof  is not leaking or there is no leak), the customer agrees to pay risco roofing a reasonable call-out charge for a survey and provision of a report in the sum of a standard hourly charge as would be expected depending on distance & time required, this is to be determined by risco roofing. c) The installer and employees being given free access to the gutter/roof during normal business hours to inspect or repair the gutter/roof. d)  This Guarantee shall be in respect of the service life of installation and materials in relation to the effects of normal weather conditions. It shall not apply if damaged by any other means such as subsidence vandalism or tampering of any kind or excessive foot traffic over areas not previously stated by the client to be used for this purpose. e)  This Guarantee does not cover installations that have been altered, changed or tampered in any way. f) All contracts / invoices have been paid in full. g)  The Installer shall not be liable for: a) the cost of any routine maintenance, overhaul, modifications, loss or damage arising therefrom, b)  any damage or defect caused by any peril capable of being insured under a commercial property, household or similar policy of insurance whether or not such insurance is effective or in force at the time or for which compensation is provided by legislation c) any loss of use or consequential loss of any nature,  d)  any damage caused by war risks, sonic booms, acts of terrorism or nuclear radiation as provided by the insurers standard exclusion clauses, e) any damage or defect caused by storm or deterioration due to neglect in maintenance. This is a guarantee of workmanship issued by the installer (as detailed above). This is not a guarantee from the manufacturer of the product. The manufacturers  cannot be held responsible for incorrectly installed materials or any subsequent losses arising therefrom.

  3. Warranties and limitation on liability: Contractor grants the customer a varying  warranty dependant on the type of work carried out on workmanship. In the event of a claim of defective workmanship, the notice of the warranty claim must be submitted in writing and must describe the claim in sufficient detail to determine the nature of the problem(s), and must be signed by the customer. Removal of the roofing system lifts a great weight from the building. This causes uplift in the building, sometimes resulting in interior cracking of walls, ceilings, and floors. Such cracking may disappear upon roof replacement, however, uplift is unavoidable. Therefore, contractor shall not be liable should interior cracks occur. Any re-roofing requires removal of the membrane protecting the building from rainwater. Contractor shall use best efforts to cover the roof if rain occurs during re-roofing. However, if rain occurs during re-roofing, rain infusion and even mould infestation are inevitable. Therefore, should mould occur, contractor shall not be liable. Should fire, casualty, vandalism, storm(s) resulting in whole, or partial destruction of the building should occur during the work due it shall not be deemed the fault of the contractor, customer shall look solely to the homeowners insurance for recourse for any damage, and contractor shall not be liable. Contractor is not a dealer in roofing materials, and does not warrant materials supplied or installed. It is agreed that slates and tiles shall vary in colour and texture from time to time, and that sure variation does not constitute a default under this agreement. Our warranties are a gesture of goodwill and are not legally binding. this does not affect your statutory rights.

     

  4. In the event of a complaint, you may not call upon an independent surveyors` opinion, we will reattend and carry out any necessary work and will not take into account the opinion of a third party, this is non negotiable.

     

  5. Work funded by insurance payments: In the event the work is to be funded from insurance proceeds, the insurance company and the contractor shall agree upon the total price. Customer authorizes the contractor to negotiate directly with the insurance company. Customer authorizes the insurance company to pay contractor directly for all work performed/provided for herein. If the insurer refuses to fund necessary work, contractor may terminate the agreement. Homeowner is responsible for paying claim deductible to contractor.

     

  6. Customers covenant noninterference: Customer shall not attempt to direct workers on the site, exclude them from the site, demand work from them, remove the permit from the site, or interfere in any way with the contractors work. if at any time a contractor is threatened in anyway. the job will be immediately cancelled and full payment will be required.

     

  7. Customers required insurance: Customer shall carry homeowners insurance in the full replacement value of all improvements on the property

     

  8. Contractors required insurance: Contractor shall carry insurance required by law or a contractor.

     

  9. Removal of screens and other roof obstructions: If screens or other objects obstruct access to fascia or other areas of the roof or surfaced being worked on, customer shall remove and replace any such at its sole expense. Contractor is not licensed for this work.

     

  10. Excess Materials: In order to insure there are enough materials to do the work(s), contractor may order more materials than may be necessary to complete said work(s). Any access materials will not result in a change of the agreed upon contract price. All materials remaining after completion of the work shall belong to the company.

     

  11. Default: In the event that either party defaults in performing any covenant hereof, the non-defaulting party shall deliver to the defaulting party a dated “notice of default,” specifying the default and requesting the correction thereof. In the event it is not corrected within ten(10) days after receipt of said notice, the non-defaulting party shall have all remedies at law and in equity for said default. In addition to any other remedy for default provided for herein or at uk law. Contractor shall have the right, but not the obligation to suspend or terminate its work(s), to retain all deposits then held and to peacefully repossess all materials previously delivered or installed, for which payment has not been made in full, to remove its equipment from the job site and terminate this agreement.

     

  12. Notices: Any notice shall be sufficient of delivered to the address of the party given in the agreement, by UK  mail. must be made addressed to the company at the registered address. any post to individuals will be destroyed without reading.

     

  13. Assignment: Neither this agreement nor any warranty granted herein is assignable.

     

  14. Act of God and delays: In the event the completion of work is prevented or delayed due to damage or destruction of the building, fire, accident, vandalism, earth movement, hurricane, tornado, windstorm, theft, labour strikes, warfare, material shortage, delay of any governmental agency in issuing any required permit or certificate, or in performing inspections, litigation, or any act of God, then the completion of work shall be delayed until a later date and contractor and customer shall sign a change order reflecting the same. If customer declines to sign the change order then this agreement may be terminated by contractor where upon all sums then due to contractor for work(s) completed shall be immediately due and payable to contractor.

     

  15. Time is of the essence for this agreement: Upon the receiving of the first payment the work specified in this contract will be put in to production as fast as possible.

     

  16. Effective date of this agreement: this agreement becomes effective when contract is agreed and applicable terms such as insurance company approval and/or deposit are met.

     

  17. Governing law, venue, waiver of the jury trial and SOLICITOR fees: This agreement is to be governed by the law of the UK. Venue for any action  may at contractor’s option lie in its home county. The parties intentionally waive the right of a jury trial, in any litigation arising under this agreement; the prevailing party shall recover its attorney fees and costs.

     

  18. Entire agreement: No prior representation: Amendment: This is the entire agreement upon the contractor and customer. There is no representation past or present, by contractor or any person acting for contractor, which does not appear herein. This agreement may not be amended except by a written change order or amendment executed and paid for as provided herein.

     

  19. Severability: Any remaining provisions hereof shall remain in full force and effect.

     

  20. When a Guarantee is issued, we must see a copy of your invoice stating ‘paid in full’ and displaying the guarantee end date. The guarantee is an agreement between us the company and you the customer and is not legally binding

  21. Threatening behaviour towards contractor or employees. If at any stage any employee is threatened or asked to leave the job by anyone not associated       with the company, we reserve the right to leave the job in an' as is; condition and not return.

  22. THE CONSUMER ACT 2015. you have 14 days to change your mind about a job you have booked in with us, however, agreeing to the work to be carried out within the 14 day period will override this right, as you cannot cancel work that was already carried out.  We will  always perform the job with reasonable care and skill. whether verbal or written, any information you rely upon will be legally binding. The price will always be agreed before work commences. if we don't satisfy the above criteria, we will redo the element of the job again or you can claim a price reduction. The consumer act 2015 states that if a roof or gutter repair or installation fails, we have one attempt to correct this, we agree to this, but as the roofing and guttering industry is often a difficult and varied industry, and we often have to try and seal new guttering to a neighbours old rotten guttering or similar. We state that each section of roof ie roof window, chimney, ridge tiles, main roof and valley, gutter length, corner, outlet or endcap of guttering be treated as individual jobs, therefor giving us one attempt at each should a problem occur, we will always return to see to any problem that may arise . if we don't within an acceptable period your statutory rights are not affected. By accepting our quotation you are accepting these terms.

  23. Refund's cannot be offered, however you can request we send another company of our choice, at our expense to rectify any problems if we do not reply top you within 21 days of you reporting a problem.

  24. Deposits, deposits are normally taken by us when working on a subcontract basis deposits are taken before work commences, and are non refundable in any circumstances. The deposit is to secure our services for the contract and for us to purchase the relevant materials.

25. Retention of title, in all circumstances materials remain the property of Risco roofing until paid for in full. This prevail's over any other documentation. I f payment is not made within the specified time frame Risco roofing reserve the right to remove the materials during standard business hours.

Acceptance of the contract constitutes agreement to these general terms and conditions

The simplified version of our terms and conditions:

What you can expect from us.

 

A quality job at a good price.

We will always be there on the date and time agreed (subject to adverse weather conditions)

The price you are quoted will be the price you pay, unless extras are added at your request.

All staff will always be polite and considerate of your home.

All agreed guarantees will be honoured.

What we expect from you.

Payment within 48 hours of completion of the works.

In the event you  have a problem and need to get us back to sort it  please contact us in writing within 14 days

Seamless Aluminium Guttering Guarantees:

LIABILITY a) The customer taking all reasonable measures to maintain the gutters in a serviceable condition. b)  The customer advising the contractor in writing of any leaks arising in the gutters within 14 days of discovery. In the event of a claim being invalid (gutter  is not leaking or there is no leak), the customer agrees to pay the installer a reasonable call-out charge for a survey and provision of a report in the sum of a standard hourly charge as would be expected depending on distance & time required, this is to be determined by the contractor in question. c) The installer and employees being given free access to the gutter during normal business hours to inspect or repair the gutter. d)  This Guarantee shall be in respect of the service life of installation and materials in relation to the effects of normal weather conditions. It shall not apply if damaged by any other means such as subsidence vandalism or tampering of any kind or excessive foot traffic over areas not previously stated by the client to be used for this purpose. e)  This Guarantee does not cover installations that have been altered, changed or tampered in any way. f) All contracts / invoices have been paid in full. g)  The Installer shall not be liable for: a) the cost of any routine maintenance, overhaul, modifications, loss or damage arising therefrom, b)  any damage or defect caused by any peril capable of being insured under a commercial property, household or similar policy of insurance whether or not such insurance is effective or in force at the time or for which compensation is provided by legislation c) any loss of use or consequential loss of any nature,  d)  any damage caused by war risks, sonic booms, acts of terrorism or nuclear radiation as provided by the insurers standard exclusion clauses, e) any damage or defect caused by storm or deterioration due to neglect in maintenance. This is a guarantee of workmanship issued by the installer (as detailed above). This is not a guarantee from the manufacturer of the product. The manufacturers  cannot be held responsible for incorrectly installed materials or any subsequent losses arising therefrom.

unless specified you may receive either 0.7mm or 0.9mm guttering profile. guarantees are not bba accredited.
 

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